Passenger guidelines

Hello friend! Welcome to the Caravan Network! We are happy and excited to have you on board. In order for us to provide you with the highest quality transportation service, we’ve come up with a set of Guidelines that can make it easy for everyone involved. We would really appreciate if you could go through these Guidelines and do let us know if you have any questions or comments. :)

 
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Guidelines

  • Trial & Service Continuation

  • Fees & Contract

  • Delays

  • Non-Usage

  • Changes to Pick-Up/Drop-Off Location

  • In-Ride Policy

 

Trial & Service Continuation

  1. You’ve just received a FREE 1-day trial!

  2. As sad as we would be to see you leave, if you wish to opt-out from our monthly service, you should cancel before 8 PM on the day of the trial, or else we will assume that you’re going to continue with us.

  3. If we do not receive your payment within 48 hours after the trial period, we will automatically discontinue the service.

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Fees & Contract

  1. Soon after the trial is over, within 48 hours, you will receive a monthly contract from our bus operators.

  2. Once you receive the contract, you will need a stamp and a letter of No Objection Certificate (NOC) from your current employer.

  3. To pay for the service, you will need to contact our representative (mentioned below) and transfer the full stated amount to Caravan’s account information provided by them.

  4. Your monthly contract date will begin from the day of the trial service (e.g., if you start the trail on the 5th of February 2019 and wish to continue, the contract date will be from 05/02/2019 to 05/03/2019

  5. Once you receive the contract and pay your fees, any cancellation after that point will not result in a refund.

Delays

  1. Kindly adhere to the timings given; any delay hampers the timely service of our bus operators.

  2. Life can get quite unpredictable and we are well aware of that. If you foresee any delays, inform your designated driver 20 minutes before the allotted pick-up time.

  3. In case of an informed delay of fewer than 10 minutes, the driver will wait, however delay of more than 10 minutes will not be accepted.

  4. In case you are unable to inform the driver about the delay, the driver will wait for you at your pick-up location but for no more than 5 minutes before leaving.

  5. Regular delays will not be accepted. Use your delay requests wisely for emergencies only!

  6. In case your bus is delayed by over 10 minutes during pick-off or drop-off, please contact our representative.

  7. We strive to achieve timely services; however, there can be delays caused by unforeseen circumstances such as accidents, traffic, road closure, etc. In such cases, we urge you to cooperate and wait for our response.

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Non-usage

  1. In the case of non-usage, inform our representatives 12 hours before the ride for morning pick-ups, and 2 hours before for evening pick-ups.

  2. There will be no refund for non-usage of the bus.

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Changes to Pick-Up/Drop-OFF

  1. If you are planning to change the pick-up or drop-off location within a radius of 1 kilometer of your previously agreed upon location, inform our representative and the driver for them to accommodate those changes. However, we cannot accept requests for changes to the pick-up/drop-off location beyond 1 kilometer.

  2. Whether you’re planning to change the location for a day or regularly throughout the month, remember to inform our representative and the driver.

  3. You have to commit to the time slots chosen until the end of the contract. We do not facilitate changes to the time slots between the month.

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In-Ride Policy

  1. Ensure that you are not listening to loud music or having loud conversations as it might disturb other passengers on board.

  2. Avoid eating or drinking (except water) to help us keep our buses clean for you and our drivers.

  3. Please be polite and respectful with other passengers and the driver on board.

  4. Feel free to call our drivers to inform them of any delays, but be mindful that it may distract them while driving.

  5. Your co-passengers are your friends and just like us they too may have emergencies, in case there's a delay caused by them kindly cooperate.

  6. Any suggestions/complaints regarding the bus cleanliness or service, do not hesitate to reach out to our representative.

Thank you, and we hope we can continue to provide the highest quality shuttle service to you. Please reach out to us if you have any suggestions or comments. We love feedback!

Main Point of Contact:

Huzefa - +971-50-345-4327.